Frequently Asked Questions
What kind of products does the African online shop offer?
Our online African shop offers a wide range of products reflecting the diversity of Africa. We carry an extensive selection of food, cosmetics, hair accessories, and even traditional African drinks. If you can't find something specific on our website, please don't hesitate to contact us. We are open to suggestions and strive to continuously expand our range and meet the needs of our customers.
How secure is the online shop for orders and payments?
Our online shop places the highest value on the security of your orders and payments. We use secure payment processing systems that employ state-of-the-art encryption technologies to guarantee the confidentiality of your data. Your personal information is treated confidentially and is protected from unauthorized access. We work with established payment providers to ensure a smooth and secure transaction. It is important to us that you feel safe and secure when shopping with us.
Which countries does the shop deliver to?
Currently, we limit our deliveries exclusively to Germany. However, we aim to expand our service to a European level in the future to enable wider shipping coverage. We are continuously working to expand our delivery network to be available in other European countries soon.
Are there any special benefits or discounts for regular customers?
Yes, we highly value and reward the loyalty of our customers. Regular customers benefit from exclusive advantages and special discounts. We occasionally offer special promotions, loyalty programs, or exclusive offers for returning customers. In addition, we regularly inform our registered customers about new products, special offers, and discounts via email. Your loyalty is important to us, so we strive to offer you, as a valued customer, special benefits and attractive offers.
Can I track my order and how do I receive notifications about the delivery status?
Yes, with your order you will receive a tracking number that allows you to track the delivery status of your shipment. As soon as your order is shipped, you will receive an automatic email notification with a tracking link. This link allows you to track the progress of your delivery in real time and view the estimated delivery time. You will always be informed about the current status of your order.
How can I contact you if I have a problem with my order?
If you have any problems with your order, please do not hesitate to contact us. You can reach us by email at: info@meinafromarkt.de or by phone at: 0176/70183395. Our customer service team is available from Monday to Friday from 10:00 to 19:00 to answer your questions or assist you with any concerns. We strive to help you quickly and efficiently and are happy to assist you in finding solutions to any problems.
What payment methods are accepted?
We accept various secure payment methods to offer you maximum flexibility.
1. Credit and debit cards: Visa, MasterCard, American Express, etc.
2. PayPal: A widely used and secure online payment method.
3. Bank transfers or SEPA direct debit: Direct transfers from your bank account.
Please check the available payment methods during the ordering process on our website, as these may vary depending on location and platform. We strive to offer a variety of payment options to make your order process as convenient as possible.
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